At FixLogistix, we believe good logistics starts with good data, and responsible data handling.  

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Our policies and practices are aligned with GDPR and U.S. privacy laws (e.g. California Consumer Privacy Act)

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We only collect and use data when it directly supports our work: improving supply chain performance, supporting operational decisions, and delivering better outcomes for our clients.

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what data we collect​

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A. Client Data

• Business contact information (name, email, phone)

• Company and operational data

• Contract and project information

 

B. Logistics & Shipment Data (Client-Provided)

• Shipment details (origin/destination, ZIP/postcode, timestamps)

• Carrier and service data

• SKU/product-level information

• Operational performance data

Note: Where possible, FixLogistix requests anonymized or pseudonymized data.

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C. End-Consumer Data (Processed on Behalf of Clients)

• Delivery address data

• Shipment tracking details

• Limited identifiers where required for analysis

Fix Logistix acts as a data processor for such data.

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D. Event & Webinar Data

• Name, email, company

• Participation data

• Communication preferences

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Controller vs Processor Roles

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FixLogistix acts in different roles depending on the activity:

• As a data processor when handling client-provided data (including shipment and end-consumer data)

• As a data controller for its own business operations, including marketing communications, website usage, and event management

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Purpose of Processing

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We process data for the following purposes:

• Deliver logistics consulting and analytics services

• Execute client projects and engagements

• Communicate with clients and stakeholders

• Organize and manage webinars and events

• Improve our services and methodologies

• Send marketing communications (where consent is provided)

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Legal basis

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We rely on the following legal bases:

• Contract: delivery of consulting services

• Legitimate Interest: business communication and service improvement

• Consent: marketing communications and event follow-up

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More specifically:

• Consulting and analytics services → Contract

• Service improvement and internal analytics → Legitimate interest

• Webinars and events → Contract and Legitimate interest

• Marketing communications → Consent

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data sharing

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We may share data with:

• Cloud service providers (hosting, storage)

• Analytics and software tools

• Webinar and event platforms

• Subcontractors and partners involved in project delivery

We maintain oversight of subprocessors and ensure they are bound by appropriate data protection obligations. A list of subprocessors can be made available upon request.

We do not sell personal data.

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International Data transfers

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Where data is transferred outside the EU/EEA, FixLogistix ensures appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

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Data retention

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We retain data only as long as necessary:

• Client project data: duration of project + up to 24 months

• Webinar/event data: up to 12 months

• Marketing data: until consent is withdrawn

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​​data subject rights

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Individuals have the right to:

• Access their data

• Correct inaccuracies

• Request deletion

• Restrict processing

• Object to processing

• Request data portability

 

We respond to requests within one (1) month, in accordance with applicable law. We may take reasonable steps to verify identity before fulfilling requests.

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Requests can be submitted via: bas.dubbeldam@fixlogistix.com

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​​Data Security

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We implement appropriate measures including:

• Access controls (role-based)

• Secure cloud storage

• Encryption where appropriate

• Internal data handling policies

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updates

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This policy may be updated periodically. The latest version will always be available on our website.

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